Cancelling or Modifying Before an Order has Shipped
You may cancel or modify your order anytime prior to shipment. However, if the order has already been processed a 5% fee will be charged if you choose to cancel and paid using PayPal or a credit card. If you purchased using Affirm the fee can vary from 5-10%. This fee covers merchant fees that are charged to process and refund a credit card, PayPal account or Affirm.
Cancelling After an Order has been Shipped
If your order has already shipped, but not yet been received and you would like to cancel, then shipping is not refundable and you will be charged a 15% restocking fee. If it is currently in transit please contact us and we can try and have it returned to sender.
Returns After an Order has been Received
Returns are only accepted within 30 days of receiving your order. If you receive your product and you choose you do not want it anymore or change your mind about the item there will be a 15% restocking fee. Before shipping back you must contact us at firstname.lastname@example.org or give us a call at 6692561160. Any products returned without prior notification will be rejected. Once we are contacted we will issue a return label. The dollar amount to ship the product back will be the responsibility of the consumer and shipping there will be non refundable. The amount to ship back to us will be deducted from the refund. If you choose to return parts and do not package them properly and they are damaged in return shipping, the customer is liable for the damage. Fedex does not pay claims out on parts that are damaged and have not been improperly packaged.
If you wish to cancel your custom order after the parts have already been ordered from our factory there is a 50% restocking fee. Custom orders cannot be canceled simply because it is taking longer than expected to produce your custom parts.
Installation and Fitment Issues
If the product has been installed, the product is yours, unless there is a fitment issue. If there is a fitment issue please email us at email@example.com with the issue and accompany it with pictures of the fitment problem. If pictures are not included then the return will be charged a 15% restocking fee. If the product is indeed defected a return label will be issued and a replacement will be sent out. If you decide to return the item rather than have a free replacement sent out, there will still be a 15% re-stocking fee applied to the refund as well as shipping fees. TOPCARS backs all of our products with a fitment guarantee when they are properly installed by a professional body shop. If the item has been damaged or altered (cracked, bent, scratched, painted) the item is no longer applicable for a return. Any product with double-sided tape can only be returned if the protective tape covering the adhesive has not been removed, and once the protective tape has been removed from one of the multiple products, it cannot be returned and no refund or replacement can be offered. Therefore, please ensure that you are satisfied with the product before removing the protective tape.
If you have received your product and it is damaged please contact us immediately with pictures of the damaged product and the box it was shipped out in. Do not install the product. Once it is installed we are unable to file a damage claim. TOPCARS quality checks each part that leaves our facility. If the product is damaged it is probably due to shipping and a claim will need to be made with the shipping carrier. In this case a new product will be sent out to you in exchange for the damaged one. If at this time you wish to return the product instead of getting a replacement, then there will also be a 15% restocking fee and shipping will not be refundable. All damages must be reported to TOPCARS within 7 days of accepting the package, no exceptions.
After 30 days we can no longer accept a return. The 30 day period will begin once the package has be delivered.
Incorrect or Missing Products
If you have received an incorrect product please send us a picture of the product along with your Order Confirmation Number to firstname.lastname@example.org. We will issue a return label immediately and once the package is dropped off at your local FedEx location we will send out the correct item. Please test fit and double check that you have received the correct product before installing. Once the product is installed we are unable to return it. If your order is missing an item, please reach out to us within 2 weeks of receiving your order. If you have any questions about your new RW parts please call us at 6692561160.
Lost Package in Transit
Once you have received your tracking number please keep an eye on the tracking number on a regular basis. During these times it is common for delays to happen. If a package is delayed more than a few business days please reach out to us immediately. If the transit information appears incorrect please contact us. The earlier we catch an error within FedEx, DHL or USPS the better chance we have at correcting it. If the package has been delayed for more than 3 weeks, it is likely lost and we will need to file a claim with the shipping company before moving forward.
Package Holds, Returned to Senders and Signatures
Every order is shipped with a signature required unless otherwise noted. If there is no one to sign for the package there will be 3 tries for delivery. After the 3rd attempt the package will be returned to us. If this happens we do have to charge for 2 additonal shipping amounts. If you know you will not be home at the time of delivery please email us and we can have it held at a local FedEx location for pickup. FedEx willl hold the pakcage for 5 business days before returning it to us.
Since TOPCARS has several warehouses, please contact TOPCARS to obtain the address of the warehouse corresponding to the returned product.
For international orders, TOPCARS does not refund any VAT, GST, customs duties, handling fees, customs clearance fees or other fees that may be charged with your country/region in connection with the shipment.