FAQ

SHIPPING

No, we are currently only selling in the US market.

Normally we ship the goods from China. meanwhile we have also warehouse in Texas. It depends on the situation of warehouse.

We charge $10 for shipping when an order is less than $50, and we ship free when an order is over $50.

All items sold by TOPCARS are guaranteed to be delivered within 20 business days, with most items delivered within 5 to 10 business days.

All orders will be shipped within 1-2 business days except for US holidays (excluding out-of-stock, custom products).

You can track your parcel via the Confirmation Email. Also, you can click “Track Order” link on our website.

We use UPS, FedEx and USPS as our carriers and require a signature confirmation from the customer upon delivery. The shipping method varies depending on the type of product.

PAYMENT&ORDERING

Absolutely!!! Our Secure Software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet.

We can currently pay with Paypal.

If your credit card is declined there may be a few reasons: the card has no funds available, you entered the wrong CSV security code, the card is expired, you entered the wrong billing information, the card does not allow internet purchases (card not present purchases) etc. In any event by calling your issuing bank they can tell you why the card is declining.
Solutions: Try a different credit card or try using PayPal as your checkout method.

Only unshipped orders may be cancelled. Cancellation may be done either through email or by telephone. Refund will be issued accordingly if card is charged.

RETURN&REFUNDS

You may return the product for any reason within 30 days of the date of delivery. The returned product must be in good condition and not affect a second sale.

With the exception of custom products, returns are possible as long as they meet our return policy.

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